Cathy was presented with a great lead from a networking partner. She called the decision-maker and got through without hitting his voice mail! She was excited to find he was anxious to see her, and arranged for an introductory meeting the very next day.
That meeting was, in her opinion, flawless. The decision maker was sincere, open and thorough. Every need he described was tailor-made for her company's product and services. His displeasure with the current provider was quite evident.
What's more, he felt he was misled when he bought, and service levels had been unacceptable from the beginning. Slow response times, billing that was impossible to decipher, and long hold times for customer and technical support were just a few of his many complaints.